Last updated: 13/04/2026
This policy applies to direct bookings made with us (website, booking engine, email/phone).
If you book through an OTA (Airbnb/Booking etc.), their conditions also apply; in case of conflict, the platform’s conditions prevail for the aspects managed by it (payments/cancellations).
1) Manager identity and contacts
CasaSafer is managed by us (Giulio Bencini and Claudia Civardi).
Contacts for assistance:
info@casasafer.it
+390550541228
via dei Rustici 1a, 50122 Florence
2) Booking and confirmation
The booking is considered confirmed when:
The booking may not be transferred to third parties without our written authorisation.
3) Rates, taxes and invoice/receipt
Rates include: overnight stay, standard amenities, final cleaning.
Excluded: tourist tax, extra services, any late check-in costs, damages.
The tourist tax in Florence amounts to EUR 6.00 per person per day. Children up to 11 years old do not pay the tourist tax. The tourist tax is paid upon arrival at the property.
We issue an invoice, according to the information provided, only if requested at the time of booking.
4) Payments (direct bookings)
Accepted methods: credit card / bank transfer / cash.
Total: for non-refundable and refundable rates (excluding the tourist tax, which is paid upon arrival at the property).
In case of failure to pay within the deadlines, we reserve the right to cancel the booking.
5) Cancellations and changes (direct bookings)
Standard policy:
Date changes: if available, we apply the change with any rate adjustment; any price differences are borne by the guest.
6) Check-in, check-out and access
For safety and legal reasons, guests’ data must be provided before arrival according to the methods communicated.
7) Luggage storage
Luggage storage is available free of charge before check-in and after check-out, upon request and depending on the organisational availability of the day.
We are not responsible for valuables left in luggage storage; we recommend not storing cash, documents, devices or jewellery.
8) Number of guests, visitors and minors
The accommodation is reserved exclusively for the guests indicated in the booking.
Unregistered visitors are not allowed without authorisation.
Minors are always under the responsibility of the accompanying adult.
Children and baby cots
For special needs, please contact us before arrival: we are happy to help you identify the most suitable solution.
9) Damage, missing items and liability
The guest undertakes to use the accommodation with care and to report any problems promptly.
If one or more of the following cases occurs, we may charge the costs of restoration/replacement, documenting them:
damage to furniture/systems, missing or damaged linen beyond normal use, extraordinary cleaning required (stains, unmanaged waste, persistent odours, smoke).
We are not responsible for loss or theft of personal items left unattended.
10) Cleaning, linen and extra services
The accommodation is delivered clean and with an initial supply of linen.
For long stays, we may offer linen change/mid-term cleaning upon request and for a fee.
It is forbidden to leave the accommodation in conditions requiring extraordinary interventions (see point 9).
11) Essential rules (summary)
For the purpose of completeness, some basic rules are recalled here (please refer to the detailed House Rules):
Parties/events are prohibited.
Respect for neighbours and quiet hours is required (11:00 pm – 8:00 am).
Smoking: prohibited / allowed only outside the building and in the internal courtyard using the ashtrays provided.
Pets: not allowed.
12) Technical problems and interventions
If a fault occurs, you authorise us to intervene (or have technicians intervene) as quickly as possible, agreeing with you on methods and times compatible with the urgency.
13) Force majeure
In the event of circumstances beyond our control (serious faults, interruptions of essential services, authority orders, extraordinary events), we may propose equivalent alternative solutions where possible.
14) Privacy
We process personal data exclusively for:
management of the booking and stay, legal obligations, operational pre-arrival/stay communications.
For more information, please read our privacy policy.
15) Acceptance
By making a booking, the guest declares that they have read and accepted this Policy and the House Rules.
Cancellation / Prepayment
Conditions relating to cancellation and prepayment vary depending on the type of accommodation.
Please do not hesitate to contact us for more information.
