{"id":6663,"date":"2026-03-26T10:59:55","date_gmt":"2026-03-26T10:59:55","guid":{"rendered":"https:\/\/www.casasafer.it\/policy-di-casa-safer\/"},"modified":"2026-05-22T11:01:37","modified_gmt":"2026-05-22T11:01:37","slug":"casasafer-policy","status":"publish","type":"page","link":"https:\/\/www.casasafer.it\/en\/casasafer-policy\/","title":{"rendered":"CasaSafer Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6663\" class=\"elementor elementor-6663 elementor-5519\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b323050 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"b323050\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8c5f64e\" data-id=\"8c5f64e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f02753 elementor-widget elementor-widget-spacer\" data-id=\"4f02753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f857e4a elementor-widget elementor-widget-heading\" data-id=\"f857e4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CasaSafer Policy - Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a32bd0 elementor-widget elementor-widget-text-editor\" data-id=\"5a32bd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: 13\/04\/2026<\/p><p>This policy applies to direct bookings made with us (website, booking engine, email\/phone).<\/p><p>If you book through an OTA (Airbnb\/Booking etc.), their conditions also apply; in case of conflict, the platform&#8217;s conditions prevail for the aspects managed by it (payments\/cancellations).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-636f5e0 elementor-widget elementor-widget-text-editor\" data-id=\"636f5e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1) Manager identity and contacts<\/strong><\/p><p>CasaSafer is managed by us (Giulio Bencini and Claudia Civardi).\u00a0<\/p><p>Contacts for assistance:<\/p><p>info@casasafer.it<\/p><p>+390550541228<\/p><p>via dei Rustici 1a, 50122 Florence<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b739a25 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b739a25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b19a215 elementor-widget elementor-widget-text-editor\" data-id=\"b19a215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2) Booking and confirmation<\/strong><\/p><p>The booking is considered confirmed when:<\/p><ul><li>you receive our written confirmation by email<\/li><li>the required payment (deposit\/balance) has been completed according to what is indicated at the time of booking.<\/li><\/ul><div>\u00a0<\/div><p>The booking may not be transferred to third parties without our written authorisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caafd0c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"caafd0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d04331 elementor-widget elementor-widget-text-editor\" data-id=\"4d04331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3) Rates, taxes and invoice\/receipt<\/strong><\/p><p>Rates include: overnight stay, standard amenities, final cleaning.<\/p><p>Excluded: tourist tax, extra services, any late check-in costs, damages.<\/p><p>The tourist tax in Florence amounts to EUR 6.00 per person per day. Children up to 11 years old do not pay the tourist tax. The tourist tax is paid upon arrival at the property.<\/p><p>We issue an invoice, according to the information provided, only if requested at the time of booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05ff193 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"05ff193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df2b43b elementor-widget elementor-widget-text-editor\" data-id=\"df2b43b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>4) Payments (direct bookings)<\/strong><\/p><p>Accepted methods: credit card \/ bank transfer \/ cash.<\/p><p>Total: for non-refundable and refundable rates (excluding the tourist tax, which is paid upon arrival at the property).<\/p><p>In case of failure to pay within the deadlines, we reserve the right to cancel the booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b40ae44 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b40ae44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed2f90f elementor-widget elementor-widget-text-editor\" data-id=\"ed2f90f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>5) Cancellations and changes (direct bookings)<\/strong><\/p><p>Standard policy:<\/p><ul><li>Non-refundable rate: no refund of any kind is provided.<\/li><li>Free cancellation rate: fully refundable with cancellation up to 15 days before arrival.<\/li><li>Late cancellation or no-show: the full booking amount is retained.<\/li><li>Early departure: no refund is provided for unused nights.<\/li><\/ul><div>\u00a0<\/div><p>Date changes: if available, we apply the change with any rate adjustment; any price differences are borne by the guest.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83830b9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"83830b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fc5a47 elementor-widget elementor-widget-text-editor\" data-id=\"9fc5a47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>6) <b>Check-in, check-out and access<\/b><\/p><ul><li>Check-in: from 3:00 p.m. to 7:00 p.m.<\/li><li>Check-out: by 10:00 a.m.<\/li><li>Late check-in: possible upon request, subject to availability; possible charge of EUR 50.00 after 11:00 p.m.<\/li><li>Access: QR code\/keys with instructions sent before arrival.<\/li><\/ul><div>\u00a0<\/div><p>For safety and legal reasons, guests&#8217; data must be provided before arrival according to the methods communicated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f85a536 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f85a536\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d924c61 elementor-widget elementor-widget-text-editor\" data-id=\"d924c61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>7) Luggage storage<\/strong><\/p><p>Luggage storage is available free of charge before check-in and after check-out, upon request and depending on the organisational availability of the day.<\/p><p>We are not responsible for valuables left in luggage storage; we recommend not storing cash, documents, devices or jewellery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c86bccd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c86bccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1d3940 elementor-widget elementor-widget-text-editor\" data-id=\"d1d3940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>8) Number of guests, visitors and minors<\/strong><\/p><p>The accommodation is reserved exclusively for the guests indicated in the booking.<br \/>Unregistered visitors are not allowed without authorisation.<br \/>Minors are always under the responsibility of the accompanying adult.<\/p><p><strong>Children and baby cots<\/strong><\/p><ul><li>Children of all ages are welcome.<\/li><li>Children aged 3 and over are considered adults for rate purposes.<\/li><li>For children up to 2 years old, a free baby cot\/crib can be requested.<\/li><li>Baby cots\/cribs are available only upon request and subject to availability.<\/li><li>Availability of baby cots\/cribs may vary depending on the type of apartment booked.<\/li><li>Extra beds are not available.<\/li><\/ul><div>\u00a0<\/div><p>For special needs, please contact us before arrival: we are happy to help you identify the most suitable solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cebbfb8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cebbfb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c852f0 elementor-widget elementor-widget-text-editor\" data-id=\"5c852f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>9) Damage, missing items and liability<\/strong><\/p>\n<p>The guest undertakes to use the accommodation with care and to report any problems promptly.<\/p>\n<p>If one or more of the following cases occurs, we may charge the costs of restoration\/replacement, documenting them:<\/p>\n<p>damage to furniture\/systems, missing or damaged linen beyond normal use, extraordinary cleaning required (stains, unmanaged waste, persistent odours, smoke).<\/p>\n<p>We are not responsible for loss or theft of personal items left unattended.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c54534 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2c54534\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c95cae7 elementor-widget elementor-widget-text-editor\" data-id=\"c95cae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>10) Cleaning, linen and extra services<\/strong><\/p><p>The accommodation is delivered clean and with an initial supply of linen.<\/p><p>For long stays, we may offer linen change\/mid-term cleaning upon request and for a fee.<\/p><p>It is forbidden to leave the accommodation in conditions requiring extraordinary interventions (see point 9).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec05026 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ec05026\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88e2969 elementor-widget elementor-widget-text-editor\" data-id=\"88e2969\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>11) Essential rules (summary)<\/strong><\/p><p>For the purpose of completeness, some basic rules are recalled here (please refer to the detailed <a href=\"https:\/\/www.casasafer.it\/en\/casasafer-rules\/\">House Rules<\/a>):<\/p><p>Parties\/events are prohibited.<br \/>Respect for neighbours and quiet hours is required (11:00 pm &#8211; 8:00 am).<br \/>Smoking: prohibited \/ allowed only outside the building and in the internal courtyard using the ashtrays provided.<br \/>Pets: not allowed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61767e9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"61767e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-527348a elementor-widget elementor-widget-text-editor\" data-id=\"527348a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>12) Technical problems and interventions<\/strong><\/p><p>If a fault occurs, you authorise us to intervene (or have technicians intervene) as quickly as possible, agreeing with you on methods and times compatible with the urgency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d56ad2d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d56ad2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1dec74 elementor-widget elementor-widget-text-editor\" data-id=\"d1dec74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>13) Force majeure<\/strong><\/p><p>In the event of circumstances beyond our control (serious faults, interruptions of essential services, authority orders, extraordinary events), we may propose equivalent alternative solutions where possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f0834e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5f0834e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86044db elementor-widget elementor-widget-text-editor\" data-id=\"86044db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>14) Privacy<\/strong><\/p><p>We process personal data exclusively for:<\/p><p>management of the booking and stay, legal obligations, operational pre-arrival\/stay communications.<\/p><p><br \/>For more information, please read our privacy policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10a0128 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"10a0128\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33c0679 elementor-widget elementor-widget-text-editor\" data-id=\"33c0679\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>15) Acceptance<\/strong><\/p><p>By making a booking, the guest declares that they have read and accepted this Policy and the House Rules.<\/p><p>Cancellation \/ Prepayment<\/p><p>Conditions relating to cancellation and prepayment vary depending on the type of accommodation.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Please do not hesitate to contact us for more information.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CasaSafer Policy &#8211; Terms and Conditions Last updated: 13\/04\/2026 This policy applies to direct bookings made with us (website, booking engine, email\/phone). If you book through an OTA (Airbnb\/Booking etc.), their conditions also apply; in case of conflict, the platform&#8217;s conditions prevail for the aspects managed by it (payments\/cancellations). 1) Manager identity and contacts CasaSafer is managed by us (Giulio Bencini and Claudia Civardi).\u00a0 Contacts for assistance: info@casasafer.it +390550541228 via dei Rustici 1a, 50122 Florence 2) Booking and confirmation The booking is considered confirmed when: you receive our written confirmation by email the required payment (deposit\/balance) has been completed according to what is indicated at the time of booking. \u00a0 The booking may not be transferred to third parties without our written authorisation. 3) Rates, taxes and invoice\/receipt Rates include: overnight stay, standard amenities, final cleaning. Excluded: tourist tax, extra services, any late check-in costs, damages. The tourist tax in Florence amounts to EUR 6.00 per person per day. Children up to 11 years old do not pay the tourist tax. The tourist tax is paid upon arrival at the property. We issue an invoice, according to the information provided, only if requested at the time of booking. 4) Payments (direct bookings) Accepted methods: credit card \/ bank transfer \/ cash. Total: for non-refundable and refundable rates (excluding the tourist tax, which is paid upon arrival at the property). In case of failure to pay within the deadlines, we reserve the right to cancel the booking. 5) Cancellations and changes (direct bookings) Standard policy: Non-refundable rate: no refund of any kind is provided. Free cancellation rate: fully refundable with cancellation up to 15 days before arrival. Late cancellation or no-show: the full booking amount is retained. Early departure: no refund is provided for unused nights. \u00a0 Date changes: if available, we apply the change with any rate adjustment; any price differences are borne by the guest. 6) Check-in, check-out and access Check-in: from 3:00 p.m. to 7:00 p.m. Check-out: by 10:00 a.m. Late check-in: possible upon request, subject to availability; possible charge of EUR 50.00 after 11:00 p.m. Access: QR code\/keys with instructions sent before arrival. \u00a0 For safety and legal reasons, guests&#8217; data must be provided before arrival according to the methods communicated. 7) Luggage storage Luggage storage is available free of charge before check-in and after check-out, upon request and depending on the organisational availability of the day. We are not responsible for valuables left in luggage storage; we recommend not storing cash, documents, devices or jewellery. 8) Number of guests, visitors and minors The accommodation is reserved exclusively for the guests indicated in the booking.Unregistered visitors are not allowed without authorisation.Minors are always under the responsibility of the accompanying adult. Children and baby cots Children of all ages are welcome. Children aged 3 and over are considered adults for rate purposes. For children up to 2 years old, a free baby cot\/crib can be requested. Baby cots\/cribs are available only upon request and subject to availability. Availability of baby cots\/cribs may vary depending on the type of apartment booked. Extra beds are not available. \u00a0 For special needs, please contact us before arrival: we are happy to help you identify the most suitable solution. 9) Damage, missing items and liability The guest undertakes to use the accommodation with care and to report any problems promptly. If one or more of the following cases occurs, we may charge the costs of restoration\/replacement, documenting them: damage to furniture\/systems, missing or damaged linen beyond normal use, extraordinary cleaning required (stains, unmanaged waste, persistent odours, smoke). We are not responsible for loss or theft of personal items left unattended. 10) Cleaning, linen and extra services The accommodation is delivered clean and with an initial supply of linen. For long stays, we may offer linen change\/mid-term cleaning upon request and for a fee. It is forbidden to leave the accommodation in conditions requiring extraordinary interventions (see point 9). 11) Essential rules (summary) For the purpose of completeness, some basic rules are recalled here (please refer to the detailed House Rules): Parties\/events are prohibited.Respect for neighbours and quiet hours is required (11:00 pm &#8211; 8:00 am).Smoking: prohibited \/ allowed only outside the building and in the internal courtyard using the ashtrays provided.Pets: not allowed. 12) Technical problems and interventions If a fault occurs, you authorise us to intervene (or have technicians intervene) as quickly as possible, agreeing with you on methods and times compatible with the urgency. 13) Force majeure In the event of circumstances beyond our control (serious faults, interruptions of essential services, authority orders, extraordinary events), we may propose equivalent alternative solutions where possible. 14) Privacy We process personal data exclusively for: management of the booking and stay, legal obligations, operational pre-arrival\/stay communications. For more information, please read our privacy policy. 15) Acceptance By making a booking, the guest declares that they have read and accepted this Policy and the House Rules. Cancellation \/ Prepayment Conditions relating to cancellation and prepayment vary depending on the type of accommodation. \u00a0 \u00a0 Please do not hesitate to contact us for more information.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-6663","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.casasafer.it\/en\/wp-json\/wp\/v2\/pages\/6663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.casasafer.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.casasafer.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.casasafer.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.casasafer.it\/en\/wp-json\/wp\/v2\/comments?post=6663"}],"version-history":[{"count":13,"href":"https:\/\/www.casasafer.it\/en\/wp-json\/wp\/v2\/pages\/6663\/revisions"}],"predecessor-version":[{"id":6684,"href":"https:\/\/www.casasafer.it\/en\/wp-json\/wp\/v2\/pages\/6663\/revisions\/6684"}],"wp:attachment":[{"href":"https:\/\/www.casasafer.it\/en\/wp-json\/wp\/v2\/media?parent=6663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}